Terms and Conditions

All of our service offerings are bound by these terms and conditions. The use of any service offered by PCHG indicates your acceptance of these terms of use. PCHG's Internet services include, but are not limited to: dial-up and high-speed Internet, personal and professional web hosting, and email. If you have questions about any of these terms or other policies, please contact us.

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Acceptable Use Policy

The acceptable use policy spells out mainly what constitutes an unacceptable use of your Internet service. Your service may be terminated or suspended without notice for violation of these terms.

Do not use the service as part of violating any law
Under no circumstances may you send unsolicited email or spam to any individual or group
Do not attempt to compromise the security of any computer, user, or network system
Do not attempt to interfere with the normal operation of any Internet server or user (Denial-of-service, mail bomb, etc)
Do not post commercial messages to Usenet groups or other public forums without prior permission
Do not transmit any virus, worm, or trojan horse by any means to anyone
Do not resell any service you obtain from PCHG without written permission

Access to dial-up servers Connect Anytime Plan is limited to a max off 200 hours per month, email and web servers is restricted to PCHG customers with accounts in good standing.

Usernames and Passwords

All usernames/email address combinations remain the property of PCHG Internet Solutions. When you discontinue your service, any email sent to your former address becomes property of PCHG. It is normally our practice to immediately bounce mail sent to inactive accounts, thus returning it to the sender. Old email addresses may be recycled and used by different users at our discretion. PCHG reserves the right to require a user to change her/his email address under certain circumstances.
It is the customer's responsibility to know her/his password. It is in the interests of the customer's security and ours that these passwords remain confidential. We require a minimum level of complexity in password choice, and discourage the use of short or simple passwords that are vulnerable to attack. Names, dictionary words, phone numbers, birthdays are all examples of poor passwords. We recommend every password contain a mixture of upper and lower-case letters, at least one number, and be at least 6 characters in length. If your password has become compromised you should immediately notify PCHG and have it changed.

Email/Webmail Services
PCHG reserves the right to remove access to or delete without notice any emails or contacts stored on our mail/webmail servers. PCHG does NOT provide a backup service for any emails stored on servers.  PCHG is not responsible for any lost or deleted email messages from its mail servers due to hardware failure, tech or accounting errors.  Once emails are removed from PCHG mail servers the messages cannot be restored.  It is the customers responsible to ensure that any emails or contact list they want saved are downloaded and backup on their computers
Personal Web Space

PCHG reserves the right to remove access to or delete without notice any personal webpage’s. Personal web space is intended for use by private individuals and may not be used for business or commercial purposes. A commercial hosting package is required if you wish to use the web space to advertise or promote a company. The following things may not be uploaded to or accessible from PCHG's web servers:
Any content that violates local, national, or international law
Hateful, discriminatory, or defamatory materials
Unlicensed distribution of copyrighted materials
Any content deemed obscene or pornographic
Any files, scripts, or information that may potentially compromise the security of any network
Any material facilitating the distribution of viruses or mass unsolicited mail of any kind (spam)

We are not responsible for policing the content on personal web sites. It is your responsibility to make sure your content falls within the acceptable guidelines. We will follow up complaints about web content hosted on our servers. We do not backup personal websites for any reason.

PCHG reserves the right to modify any of these terms of service without notice, and will do so from time to time. The web version of these terms and conditions is for convenience only. The authoritative terms of service document is located at PCHG's offices.

PCHG Internet Solutions
Updated July 2003